Last updated: 02-04-2025

1. Refund Eligibility

At Chotubot, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds on purchases made through our platform.

2. Subscription Services

For subscription-based services:

• You may request a full refund within 7 days of your initial purchase if you are not satisfied with our service.
• After the 7-day period, refunds will be issued on a prorated basis for the unused portion of your subscription.

3. One-time Purchases

For one-time product purchases:

• Full refunds are available within 30 days of purchase if the product does not function as described.
• To be eligible for a refund, you must provide evidence of the product malfunction or deficiency.
• Digital products that have been downloaded or accessed may not be eligible for refunds due to their nature.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@chotubot.com with your order details.
2. Include your order number and the reason for requesting a refund.
3. Our team will review your request and respond within 5 business days.

5. Refund Processing

Once approved, refunds will be processed as follows:

• Refunds will be issued using the original payment method when possible.
• Processing times may vary depending on your payment provider, typically taking 5-10 business days.
• For credit card payments, refunds may appear as pending before being finalized by your card issuer.

6. Non-refundable Items

The following items are generally not eligible for refund:

• Custom-developed solutions or personalized services
• Services that have been fully delivered or completed
• Purchases where terms of service have been violated

7. Cancellation Policy

For subscription services, you may cancel at any time:

• Cancellations can be made through your account dashboard or by contacting customer support.
• Upon cancellation, you will retain access to the service until the end of your current billing period.
• No partial refunds will be issued for the remaining days in the current billing period after cancellation.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at support@chotubot.com.